Stoves N Stuff

Stoves N Stuff

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Description

Stoves N Stuff - Stroudsburg PA

Our Commitment

Stoves ‘n Stuff provides warmth and comfort to tens of thousands of homeowners through our devotion to high-quality customer service and satisfaction from start to finish. We arrange delivery and complete installation services and offer comprehensive in-home or in-shop service and preventative maintenance programs. Many of our sales and service staff have been certified by the National Fireplace Institute.

Whether you’re building a new home, remodeling an existing room, exploring different heating options or just looking to create a warm, cozy atmosphere with a beautiful fireplace display, we can help you find the perfect solution! Stop in or call one of our three convenient store locations today.

Our Products

Stoves ‘n Stuff is an authorized dealer of coal, other, wood, gas, and pellet heating products from the leading manufacturers in the hearth industry. Our manufacturer partners include Avalon, FPX, Lopi, Hearthstone, Harman, Quadra-fire and Vermont Castings. Each of our three convenient store locations features over 50 display models and a variety of burning displays, allowing you to experience our products in operation.

Our Products

Stoves ‘n Stuff is an authorized dealer of coal, other, wood, gas, and pellet heating products from the leading manufacturers in the hearth industry. Our manufacturer partners include Avalon, FPX, Lopi, Hearthstone, Harman, Quadra-fire and Vermont Castings. Each of our three convenient store locations features over 50 display models and a variety of burning displays, allowing you to experience our products in operation.

 Stoves N Stuff Service Department

Stoves ‘n Stuff, Ltd. has an in house, factory trained service department. We service all products purchased from us and have since we opened in 1973.While we pride ourselves on the high level of care our service department provides, we remind our customers that the appliance that you have purchased is an alternative or backup heat source. It is sold to supplement your existing heat source. As such, we do not offer emergency service. Our service is offered on a first come, first serve basis.

During the heating season we can experience delays in service in excess of two weeks at times due to a high volume of service calls. The manufacturers recommend that you have your appliance serviced after each heating season by a factory trained technician to ensure your appliance is ready for the upcoming heating season. We do offer a discounted rate for off season cleanings and maintenance. You have the option of providing your email address where we would send a reminder or opt to be put on the mailing list to receive our yearly discount rates and specials.

We encourage all of our customers to familiarize yourself with your particular hearth product to ensure proper maintenance and prevent any unnecessary charges due to lack of  maintenance. Please refer to the troubleshooting guide located in your owner’s manual to help with any issues that may arise.

You are more than welcome to call the service department at any time to ask any service related questions you may have. For any basic operational questions we ask you contact your salesperson first. If they are unable to help they will refer you to the service department and we will do our best to answer your questions in a timely manner. Please note during the heating season it may take up to 24 to 48 hours to respond to your request.

Most manufacturer’s warranties, as listed in your owner’s manual, cover parts and labor but do not cover travel to the service location. Our policy here at Stoves n’ Stuff is to cover the travel fee for the first year. After the first year you will be responsible for a travel fee that is currently $65.00.

Our Current service rates are a $65.00 travel fee and $37.00 per half hour of labor beginning at time of arrival at the service site.

Many “not covered” under warranty service issues can be resolved by referring to the owner’s manual which is included with the product. Insuring that a gas valve is in the on position or a remote has working batteries are some examples of non-warranty work.

Cleaning of pellet stoves are required prior to a service call. We cannot diagnose and troubleshoot a dirty pellet stove. If a cleaning is necessary in order to work on your appliance you will be responsible for any cost involved for the cleaning. Stoves requiring a cleaning are not covered under warranty. If it is determined by the technician that the machine is in good working order and just needed to be cleaned thoroughly you will be responsible for the cost of the service call- $65.00 travel fee plus $37.00 per half hour of labor.

Service Department Phone: Toll Free 1-888-822-0226 or 570-386-5656. Email: tech@stovesnstuff.com

Visit Any Of Our 3 Store Locations

Tamaqua Store Business Hours:
561 W Penn Pike, Tamaqua, PA 18252Phone: 570-386-5656

Fax: 570-386-4030

Mon – Thurs: 10:00 am – 6:00 pmFriday: 10:00 am – 8:00 pm

Saturday: 10:00 am – 4:00 pm

Stroudsburg Store Business Hours:
914 N 9th St, Stroudsburg,PA 18360Phone: 570-424-2421

Fax: 570-424-0319

Mon – Thurs: 10:00 am – 6:00 pmFriday: 10:00 am – 8:00 pm

Saturday: 10:00 am – 4:00 pm

 

Emmaus Store Business Hours:
683 State Ave, Emmaus, PA 18049Phone: 610-966-2271

Fax: 610-966-4983

Mon, Tues, Wed, Fri: 9:30 am – 6:00 pmThursday: 9:30 am – 8:00 pm

Saturday: 9:30 am – 4:00 pm

Today Open now UTC-4

10:00 AM - 08:00 PM
  • Monday
    10:00 AM - 06:00 PM
  • Tuesday
    10:00 AM - 06:00 PM
  • Wednesday
    10:00 AM - 06:00 PM
  • Thursday
    10:00 AM - 06:00 PM
  • Friday
    10:00 AM - 08:00 PM
  • Saturday
    10:00 AM - 04:00 PM
  • Sunday
    Day Off

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