FAQ

Frequently Asked Questions

What is Our Community Responsibility?

My-Poconos.com is a self-appointed community advocacy solution. It is our intention and goal to bring our community together at the highest level we can achieve. The development of this site focuses strictly on serving the businesses and establishments of the Poconos and surrounding areas as well as the entire local Poconos population along with any visitors who may desire to visit our beautiful area.

It is our main priority to form everlasting relationships with specific organizations and service providers who can further or who already advocate for our area. Once a business or individual signs up for membership, they will find a truly unique and incredible tool to find everything they are looking for in the Poconos, communicate with each other, stay informed with events happening around town, and have access to all types of free and paid services for our local community and businesses.

Why List Your Business With Us?

People who are looking for businesses in all categories throughout the Poconos and surrounding areas can find just about anything in our directory. We have carefully built an optimized platform which is supported by a robust network of local businesses and organizations.

My-Poconos.com has formed great relationships with several other top-notch Poconos businesses and associations whom we advocate for and consider to be exceptional establishments, providing critical services to our community.

One such organization is the Greater Pocono Chamber of Commerce, which all businesses in the Poconos should join.

How to Add a Listing?

Simply select one of the five available listing packages: Free, Silver, Gold, Platinum, or Diamond and make your payment. If you select the Platinum or Diamond package, we will contact you to set up a meeting at your establishment to acquire additional content, photos, and/or video.

Is My Listing Visible in Search Engines?

Yes! Your business listing will be Search Engine-Optimized and submitted to search engines automatically through our sitemap to Google. Once your listing is completed, it will instantly be searchable on the My-Poconos.com website and within the My-Poconos App.

Please Note: We have no control over how long it takes Google to index your specific business listing as a separate page in their directory, nor do we have any control over what page of the results your business appears on in their directory. However, over time, it is quite possible that your business listing page may move up in the rankings from where it started out from once it was indexed by Google. This also applies to other major search engines such as Bing and Yahoo.

What's Included with a Free Listing Plan?

Our Free Listing Plan is our basic listing package. With a Free Listing, you can add a header image, logo image, details about your business, and contact information.

Listing Features Include:

  • Header Image
  • Logo Image
  • Business Description
  • Business Hours
  • Business Address
  • Business Email
  • Business Phone
  • Business Reviews
  • Business Features

Should you have any questions about our Listing Plans, email contact@my-poconos.com or call us at (570) 851-4254. For an overview on all Listing Plans, visit our Add Listing page.

What's Included with a Silver Listing Plan?

With a Silver Listing Plan, you can add a header image, logo image, details about your business, website & social media links, and contact information.

Listing Features Include:

  • Header Image
  • Logo Image
  • Business Description
  • Business Hours
  • Business Address
  • Business Email
  • Business Phone
  • Business Reviews
  • Business Features
  • Social Media Links
  • Business Website Link
  • Image Gallery (24 Images)

Should you have any questions about our Listing Plans, email contact@my-poconos.com or call us at (570) 851-4254. For an overview on all Listing Plans, visit our Add Listing page.

What's Included with a Gold Listing Plan?

With a Gold Listing Plan, you can add a header image, logo image, gallery images, YouTube or Vimeo video, details about your business, website & social media links, and contact information. You also receive premium placement in search results, with additional targeted banner ads created and displayed for your business on the My-Poconos.com website – along with premium customer support.

Listing Features Include:

  • Header Image
  • Logo Image
  • Business Description
  • Business Hours
  • Business Address
  • Business Email
  • Business Phone
  • Business Reviews
  • Business Features
  • Social Media Links
  • Business Website Link
  • Image Gallery (24 Images)
  • YouTube/Vimeo Video
  • Customer Support
  • Premium Listing
  • Banner Advertisement

Should you have any questions about our Listing Plans, email contact@my-poconos.com or call us at (570) 851-4254. For an overview on all Listing Plans, visit our Add Listing page.

What's Included with a Platinum Listing Plan?

With a Platinum Listing Plan, you can add a header image, logo image, gallery images, Youtube or Vimeo video, details about your business, website & social media links, and contact information. You also receive enhanced premium placement in search results, with additional targeted banner ads created and displayed for your business on the My-Poconos.com website – along with premium customer support & complimentary listing edits.

Listing Features Include:

  • Business Description
  • Business Hours
  • Business Address
  • Business Email
  • Business Phone
  • Business Reviews
  • Business Features
  • Social Media Links
  • Business Website Link
  • Image Gallery (24 Images)
  • YouTube/Vimeo Video
  • Customer Support
  • Premium Listing
  • Banner Advertisement
  • Promoted Listings Widget
  • Managed Listing
  • SEO Optimized Listing
  • Desktop Video Creation*
  • On-Site Photography
  • News Sidebar Ads
  • Top-of-Search Ads

Should you have any questions about our Listing Plans, email contact@my-poconos.com or call us at (570) 851-4254. For an overview on all Listing Plans, visit our Add Listing page.

What's Included with a Diamond Listing Plan?

Our Diamond Listing Plan is our top-tier business package.

With a Diamond Listing Plan, you can add a header image, gallery images, Youtube or Vimeo video, details about your business, website & social media links, custom coupon pop up for your listing, and contact information. You also receive enhanced premium placement in search results, with additional targeted banner ads created and displayed for your business on the My-Poconos.com website – along with premium customer support & complimentary listing edits.

Listing Features Include:

  • Business Description
  • Business Hours
  • Business Address
  • Business Email
  • Business Phone
  • Business Reviews
  • Business Features
  • Social Media Links
  • Business Website Link
  • Image Gallery (24 Images)
  • YouTube/Vimeo Video
  • Customer Support
  • Premium Listing
  • Banner Advertisement
  • Promoted Listings Widget
  • Managed Listing
  • SEO Optimized Listing
  • Desktop Video Creation*
  • On-Site Photography
  • News Sidebar Ads
  • Top-of-Search Ads
  • Single Custom Coupon Creation
  • Scrolling Logo On Home Page

Bonus Features

We will also visit your location to take photos of your business & products, and create a 30-45 second desktop feature video of your business which includes professional footage, products, graphics, your logo, and important information like your business’s name, address, phone, and more.


Should you have any questions about our Listing Plans, email contact@my-poconos.com or call us at (570) 851-4254. For an overview on all Listing Plans, visit our Add Listing page.

How Long Do Listings Last?

Each listing that you purchase is active for a period of one year regardless of the package that you select for your listing. Each package automatically renews on the anniversary date of the listing. The cost to renew packages ranges from $199 – $299 per year depending on the original package you selected upon signing up. If you do not renew by the anniversary date, your listing will expire and be removed from the directory. If your listing is removed all content will be lost. Should you want to list your business again after the expiration and removal date you would have to sign up for the service as a new member once again and go through the entire re-creation process of your listing for what ever package you re-purchase.

Can I List Any Business?

In order to qualify to list your business in the My-Poconos.com directory your business must meet all of the following criteria:

1. Your business must have a name.

2. You need to have a local land line phone number from our area or a cell phone number that you use for your business.

3. You need to have a physical street address that your business is located at. If you run your business from a home office you will need to use that address location as your business address. You cannot use a P.O. Box.

4. In general, you need to make face to face contact with your customers. You cannot be a virtual business and get a listing in our directory. We need to know that you have a physical location even if the business is run from your home which is fine. Once your listing is created we will verify your information by calling the number you provide in your listing and going over the listing details with you.

What Forms of Payment Do You Accept?

We accept PayPal and all major credit/debit cards.

What is Your Refund Policy?

There are no returns or refunds issued once a listing package or business service is purchased. If you have a question or concern around your purchased services, contact us and we’ll make it right!

What is a Premium Listing?

Premium Listings are showcased more prominently throughout the site including better search placement and site-wide visibility. Gold, Platinum, and Diamond Listings are considered Premium Listings in the directory. Diamond Listing Plans also have their company logo in the scrolling strip on the My-Poconos.com home page.

Why Should I Report a Listing?

There are several reasons to report a listing. There might be some kind of technical problem, or there may be something inappropriate added by a business owner which should be removed. Feel free to report listings – just know that we track all reporting to circumvent malicious activity.